Privacy Policy

Effective date: September 5, 2026

Lil Skipper ("Lil Skipper," "we," "us") provides scheduling, client management, and communication software for pet grooming businesses. This policy explains what information we collect, how we use it, and the choices you have. It applies to our websites, the Lil Skipper application, and messages sent through our platform on behalf of the grooming businesses you do business with.

Information we collect

Contact information — your name, phone number, email address, and street address, provided when you make a booking or when a grooming business adds you as a client.
Pet information — your pet's name, breed, size, photos, grooming preferences, vaccination records, and grooming history.
Booking and purchase records — services booked, visit history, invoices, and payment records (we do not collect or store credit card numbers).
Messages — a log of booking-related texts and emails sent to you through the platform.
Account information — for business users, login credentials and staff details.

How we use information

To schedule and manage grooming bookings and maintain grooming records.
To send booking-related communications: booking confirmations, reminders, status updates, report cards, and verification codes.
To operate, secure, and improve the service.
To send marketing messages only where you have opted in, with the ability to opt out at any time.

Text messaging (SMS)

By providing your mobile number when making a booking or signing up with a grooming business that uses Lil Skipper, you consent to receive text messages related to your bookings, such as booking confirmations, reminders, ready-for-pickup notices, and one-time verification codes. Message frequency varies with your booking activity. Message and data rates may apply.

Reply STOP at any time to opt out of text messages.
Reply HELP for help, or contact us at support@lilskipper.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How information is shared

We do not sell your personal information. We share it only with:

The grooming business you book with — your information belongs to your relationship with that business; they see your contact, pet, and booking details.
Service providers that help us run the platform, such as SMS and email delivery providers and hosting providers, who may process your contact information solely to deliver messages and operate the service (and never for their own marketing).
Legal requirements — when required by law, subpoena, or to protect the rights and safety of our users.

Data retention and security

We retain grooming and booking records for as long as the grooming business maintains your client relationship, and as required for legal and accounting purposes. Data is stored with access controls, encrypted connections, and audit logging. No system is perfectly secure, but we work to protect your information with industry-standard measures.

Your choices

Opt out of texts by replying STOP, and of marketing emails via the unsubscribe link.
Ask the grooming business you visit to correct or update your contact and pet details.
Contact us to request access to, or deletion of, your personal information, subject to records the business must legally retain.

Children

Lil Skipper is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest revision; material changes will be posted on this page.

Contact us

Questions about this policy or your information: support@lilskipper.com.